Shipping policy


Shipping & Delivery Policy

Effective Date: August 2, 2026

Thank you for choosing VoltGuard Batteries. We are committed to delivering your automotive battery safely and as quickly as possible.

Delivery Service Area

VoltGuard Batteries currently provides local battery delivery within our designated service areas in and around the Greater Houston, Texas metropolitan area.

If you're unsure whether we deliver to your location, please contact us before placing your order.

Delivery Hours

Our standard delivery hours are:

Monday – Friday
8:00 AM – 6:00 PM (Central Time)

Saturday
9:00 AM – 3:00 PM (Central Time)

Sunday
Closed

Holiday delivery availability may vary.

Delivery Times

Estimated delivery times depend on:

  • Product availability

  • Delivery location

  • Traffic conditions

  • Weather

  • Supplier availability

  • Order volume

Estimated delivery times provided during checkout are estimates only and are not guaranteed.

Delivery Fees

Delivery charges are calculated during the ordering process.

Delivery fees may vary based on:

  • Distance

  • Delivery location

  • Order size

  • Special delivery requests

Any applicable delivery fee will be displayed before payment is completed.

Order Processing

Orders are typically processed after:

  • Inventory has been confirmed.

  • Payment has been successfully received through our secure payment system.

Orders placed outside normal business hours may be processed on the next business day.

Delivery Requirements

To ensure a successful delivery, customers must provide:

  • Full name

  • Valid phone number

  • Accurate delivery address

  • Any special delivery instructions, if applicable

Providing incorrect or incomplete information may delay delivery.

Missed Deliveries

If our driver is unable to complete delivery because:

  • No one is available to receive the order,

  • The address provided is incorrect, or

  • The location cannot be safely accessed,

additional delivery charges may apply for a second delivery attempt.

Delivery Delays

Although we work hard to deliver on time, delays may occur due to:

  • Severe weather

  • Traffic accidents

  • Road closures

  • Mechanical issues

  • Supplier delays

  • Other circumstances beyond our reasonable control

VoltGuard Batteries is not responsible for delays caused by events outside our control.

Order Tracking

Customers may contact VoltGuard Batteries to receive updates regarding their order status.

When available, customers may receive updates by:

  • Phone

  • SMS

  • Email

Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If you receive:

  • the wrong battery,

  • a damaged battery, or

  • an incomplete order,

please contact us within 48 hours of delivery so we can investigate and resolve the issue.

Shipping Outside Our Delivery Area

At this time, VoltGuard Batteries focuses on local delivery. If you are outside our normal service area, please contact us before placing an order to discuss available options.

Delivery Notifications

Customers who consent to receive SMS messages may receive:

  • Order confirmations

  • Secure Square payment links

  • Delivery updates

  • Customer service notifications

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Consent to receive SMS messages is not required to purchase our products.

Contact Us

If you have questions about shipping or delivery, please contact us:

VoltGuard Batteries

📞 Phone: (346) 399-3845

📧 Email: voltguardbatteries@gmail.com

🌐 Website: https://voltguard-batteries.myshopify.com