Refund policy

Return & Warranty Policy

Effective Date: August 2, 2026

At VoltGuard Batteries, we stand behind the quality of every battery we sell. Our goal is to provide reliable products and outstanding customer service. Please review the following return and warranty policy carefully.

Battery Warranty

All new VoltGuard Batteries include a limited manufacturer's warranty.

Warranty coverage varies by battery model.

Typical warranty periods include:

Standard Flooded Batteries: 24 Months
AGM Batteries: Up to 36 Months (where applicable)

The warranty covers defects in materials or workmanship under normal vehicle use.

Warranty does not cover:

Improper installation
Vehicle charging system problems
Electrical system damage
Overcharging or undercharging
Physical damage
Abuse or misuse
Fire, flooding, accidents, or acts of nature
Batteries opened, modified, or tampered with

Warranty Claims

To request warranty service, please provide:

Order Number
Customer Name
Phone Number
Vehicle Information
Description of the issue
Photos if requested

VoltGuard Batteries may require testing of the battery before approving a warranty replacement.

If the battery is found to be defective under warranty, we will repair or replace the battery at our discretion.

Warranty coverage applies only to the original purchaser and is non-transferable unless otherwise required by law.

Returns

Customers may request a return within 30 days of purchase if the following conditions are met:

Battery has not been installed.
Battery is in new, unused condition.
Original receipt or proof of purchase is provided.
Original packaging is included when possible.

Approved returns may be subject to inspection before a refund is issued.

Non-Returnable Items

The following items cannot be returned:

Installed batteries
Used batteries
Batteries damaged after delivery
Batteries with physical damage
Special-order products
Clearance or final-sale items

Incorrect Battery Ordered

If a customer orders the wrong battery but it has not been installed:

Contact VoltGuard Batteries within 7 days of delivery.
We will work with you to exchange it for the correct battery, subject to inventory availability.
Additional delivery charges may apply.

Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If you receive:

the wrong battery,
a damaged battery, or
an incomplete order,

We will work quickly to resolve the issue.

Refunds

Once an approved return is received and inspected, refunds will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Original delivery fees are generally non-refundable unless the error was caused by VoltGuard Batteries.

Order Cancellations

Orders may be canceled before they are dispatched for delivery.

Once an order has been dispatched or delivered, it may no longer be eligible for cancellation.

If a payment has already been processed, any eligible refund will follow the refund process outlined above.

Delivery

Delivery times are estimates and may vary due to:

Weather
Traffic
Inventory availability
Supplier delays
Other circumstances beyond our control

VoltGuard Batteries is not responsible for delays caused by events outside our reasonable control.

Limitation of Liability

To the fullest extent permitted by law, VoltGuard Batteries shall not be liable for indirect, incidental, special, or consequential damages arising from the purchase or use of our products.

Our maximum liability shall not exceed the purchase price of the product.