Privacy policy
Privacy Policy
Last Updated: August 9, 2026
VoltGuard Batteries LLC Privacy Policy
VoltGuard Batteries LLC ("VoltGuard Batteries," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us by telephone, place an order, request battery-related services, communicate with our customer service representatives or automated assistants, or otherwise interact with VoltGuard Batteries.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with VoltGuard Batteries, we may collect information including:
Personal Information
- Full name
- Telephone/mobile phone number
- Email address
- Billing address
- Delivery address
- Vehicle information, including year, make, model, engine, and other information necessary to identify the correct battery
- Order information and purchase history
- Customer service communications
- SMS consent information
- Consent method, date, and time
- Information associated with customer calls and service requests
Payment Information
Payments may be processed through third-party payment processors.
VoltGuard Batteries does not store complete payment-card information when payment information is processed directly by an authorized payment provider.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website interactions
- Shopping activity
- Cookies
- Analytics information
2. How We Use Your Information
VoltGuard Batteries may use collected information to:
- Process customer battery orders
- Determine vehicle and battery compatibility
- Provide battery product information
- Arrange and coordinate local deliveries
- Send secure payment links
- Process payments
- Send order confirmations
- Send order-status and delivery updates
- Respond to customer questions
- Provide customer support
- Maintain records of customer communications and consent
- Prevent fraud and unauthorized transactions
- Improve our website, products, and services
- Comply with applicable laws and regulatory requirements
3. SMS/Text Messaging Communications
VoltGuard Batteries may communicate with customers through SMS/text messaging after the customer has provided consent to receive such messages.
SMS messages may include:
- Secure payment links
- Order confirmations
- Battery availability information
- Order-status updates
- Delivery notifications and estimated arrival information
- Customer service messages
- Responses to customer inquiries
- Other transactional communications related to a customer's request or order
Message frequency varies.
Message and data rates may apply.
Customers may reply STOP at any time to opt out of further SMS messages.
Customers may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services from VoltGuard Batteries LLC.
4. SMS Consent and Opt-In
Customers may provide consent to receive SMS communications from VoltGuard Batteries through methods made available by the company, including verbal consent during a telephone conversation or an available online opt-in process.
When verbal consent is used, a customer contacts VoltGuard Batteries regarding a battery, order, delivery, payment, or related customer-service request. Before sending SMS messages, our representative or automated assistant asks the customer for permission to communicate with them by text message.
SMS messages are sent only after the customer agrees to receive them.
Customers who decline SMS consent may still purchase products and receive customer assistance through other available communication methods.
Where applicable, VoltGuard Batteries may maintain records of SMS consent, including the customer's phone number, method of consent, date and time of consent, and information associated with the interaction.
Customers may withdraw SMS consent at any time by replying STOP.
For assistance, customers may reply HELP.
5. Mobile Information and SMS Consent Privacy
VoltGuard Batteries LLC does not sell, rent, share, or otherwise disclose mobile phone numbers or SMS opt-in consent information to third parties or affiliates for their marketing or promotional purposes.
Mobile information and SMS consent information collected as part of our SMS program will be used to provide communications and services requested or authorized by the customer.
We may disclose information to service providers when necessary to facilitate services requested by the customer, such as payment processing, website operation, communications infrastructure, order fulfillment, or delivery. Such service providers may only use information as necessary to provide their services to VoltGuard Batteries and are not authorized by us to use SMS consent information for their own marketing or promotional purposes.
SMS opt-in consent information will not be shared with third parties or affiliates for marketing or promotional purposes.
6. Sharing of Personal Information
VoltGuard Batteries may disclose personal information to service providers that assist us in operating our business, such as:
- Payment-processing providers
- E-commerce and website-hosting providers
- Communications providers
- Delivery and logistics providers
- Technology and customer-service providers
- Professional advisers
- Government agencies or authorities when disclosure is legally required
These disclosures are limited to information reasonably necessary to provide the applicable service or fulfill legal obligations.
VoltGuard Batteries does not sell or rent customers' personal information for third-party marketing purposes.
The SMS/mobile-information protections described in Section 5 apply regardless of the other provisions of this section.
7. Payment Information
Payments may be processed through authorized third-party payment providers.
VoltGuard Batteries does not intentionally store customers' complete credit- or debit-card numbers when those details are entered directly into a third-party payment processor's secure system.
Payment providers maintain their own privacy and security practices.
8. Cookies and Website Technologies
VoltGuard Batteries may use cookies and similar technologies to:
- Operate our website
- Remember customer preferences
- Maintain shopping-cart functionality
- Analyze website traffic
- Improve website performance
- Improve the customer shopping experience
- Detect and prevent fraudulent activity
Customers may control certain cookies through their browser or device settings. Disabling cookies may prevent some website features from functioning correctly.
9. Data Security
VoltGuard Batteries uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No electronic transmission or storage method is completely secure, and therefore we cannot guarantee absolute security.
10. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete customer transactions
- Provide requested services
- Maintain business and transaction records
- Maintain consent and communication records
- Resolve disputes
- Prevent fraud
- Satisfy legal, tax, accounting, and regulatory obligations
Information that is no longer reasonably required may be deleted or anonymized where appropriate.
11. Your Privacy Rights
Depending on applicable law and your location, you may have rights concerning your personal information, including the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information regarding how your information is used
- Withdraw certain communications consent
SMS recipients can withdraw their SMS consent at any time by replying STOP.
Privacy requests may also be submitted using the contact information provided below.
12. Children's Privacy
VoltGuard Batteries' products and services are not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected inappropriately, we will take reasonable steps to delete it.
13. Third-Party Services
Our website and services may utilize or provide access to third-party platforms and service providers.
Those third parties may maintain their own privacy policies and practices. We encourage customers to review the applicable policies when interacting directly with third-party services.
14. Changes to This Privacy Policy
VoltGuard Batteries may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal requirements.
When changes are made, the Last Updated date at the top of this policy will be revised.
The current version will be made available through the VoltGuard Batteries website.
15. Contact Us
Questions regarding this Privacy Policy or VoltGuard Batteries' privacy practices may be directed to:
VoltGuard Batteries LLC
21143 Fox Walk Trl
Humble, TX 77338
United States
Phone: (346) 742-5319
Email: support@voltguardbatteries.com